Settlements

Money → Settlements is the batching step: successful transactions are grouped into a batch, the fees are netted off, and the batch is approved for payout.

Needs settlement.read.

A settlement is the unit your bank statement will match. Reconcile from here, not from the transaction list.

How a batch opens and closes

1. It opens with your first successful collection — or your first payout — after the last batch closed. It is accruing.
2. It grows. Every collection, refund, reversal and payout you make lands in it, and its period stretches to cover them.
3. It closes once the end of its period plus your settlement delay has passed (24 hours unless agreed otherwise; see Settings → Business → Settlement delay). We check every hour. It then goes for approval and payout.
4. It waits instead if its net is below our minimum payout, or below zero. It stays open and the next collections are added to it until it is worth paying.

A net below zero is normal if you paid out more than you collected in the period — for example from a deposit. Nothing is settled then; later collections fill it back first.

The filter bar

Control	Type	Values and notes
Date range	Range picker	Defaults to the last 90 days, up to 400 — settlements are looked at over quarters and years, so the limit here is wider than the 180 days on transactions.
Status	Multi-select	Accruing, Pending approval, Approved, Processing, Paid, On hold, Failed, Cancelled.
Currency	One of	Your settlement currency, or USD.

Destinations is also reachable from this page’s header — see Destinations.

Open and upcoming

“Batches not paid yet. They are always shown, whatever period you pick below.” Every batch that is accruing, pending, approved, processing or on hold is pinned in this panel, with what its status means. The list below shows finished batches whose period overlaps the dates you chose.

The columns

Column	What it holds
Period	The trading window the batch covers.
Reference	The batch reference.
Status	See the table below.
Lines	How many transactions and adjustments are in it.
Gross	Collected, before deductions.
Fees	Processing fees deducted.
Net	What is or was paid out.
Payout	When it is expected or when it went. Marked Estimated while the batch is still open.

The list is offset-paged with a numbered pager, so you genuinely can jump to “the batch from the 14th”. There is no totals bar: a column of nets across a page of two currencies is not a figure that means anything, and Balances is where “what have I been paid” is answered.

Batch statuses

Status	What it means
accruing	“Collecting. Payments in this period are still being added.”
pending	“Closed and awaiting approval by PaySigna.”
approved	“Approved. The payout is being sent; your available balance goes down when it is sent.” Usually within minutes.
processing	“Sent to your account. Awaiting confirmation from the bank or network.”
paid	“Paid to your account.”
on_hold	“Held by PaySigna. It will not be paid until the hold is lifted.”
failed	“The payout failed. Contact support with the reference.” The money is back on your balance.
cancelled	“Cancelled. This batch will not be paid.”

A batch is paid to the verified default destination you had in its currency when we approved it. If you change your default after that, we hold the batch rather than pay an account nobody approved — ask us to release it.

A batch that has been paid and a bank account that shows nothing is normal for a few hours; see Withdrawals.

The batch sheet

Clicking a row opens the batch. Three parts.

How the net was reached

The breakdown is laid out as an arithmetic column — gross, then each movement in the order it is applied, then the net — because the question everybody opens a batch for is why is the net not the gross.

Line	Sign	What it is
Gross collected	—	Everything that succeeded in the period.
Processing fees	−	The platform fee on those transactions.
Commissions	−	Any partner or referrer commission on them.
Refunds	−	Money returned to customers in this period. A refund that fails is put back.
Reversals	−	Movements unwound by a partner or scheme.
Payouts from your balance	−	Payouts you made through the API, and withdrawals we approved, in the period — plus their fees, less any that failed and came back. That money has already left, so it is not paid out again.
Reserve held	−	Held back against disputes and refunds.
Reserve released	+	A previous reserve coming back to you.
Adjustment	+	A correction, in either direction.
Net to be paid / Net paid out	—	What will be paid, until it is; then what was.

Two of those are additions

Reserve released and Adjustment add to the net; they are not deductions just because they sit in the same block as the fees. Reading a release as a deduction is the most common way a merchant concludes a correct figure is wrong.

The batch

Field	Notes
Reference	Copyable. Quote it to support.
Period	From and to.
Lines	The count.
Opened	When the batch started accruing.
Closed	Or “Still open” while it is collecting.
Payout	Expected or actual, or “Not scheduled”.
Destination	Which account it is paid to.

Lines

“Every transaction and adjustment in this batch. Amounts are signed.”

Column	What it holds
Date	When the underlying movement happened.
Line	What kind of line it is — a collection, a refund, a payout, an adjustment. A payout line is minus the payout and its fee; a payout that fails adds it back.
Transaction	The transaction it refers to, where there is one.
Amount	Signed: negative lines are deductions.

A batch can carry several hundred lines, so this table is paged inside the sheet.

This is the view a reconciliation actually needs. When your total and ours disagree, the answer is in the lines, and no amount of staring at the aggregate will produce it.

How to reconcile a batch

1. Open the batch and read Net paid out. That is the figure your bank credit will match.
2. If it is not what you expected, read the breakdown top to bottom. One of the lines explains the whole difference nine times out of ten — and if you made payouts, check Payouts from your balance first.
3. If the breakdown looks right but the gross does not, open Lines and compare line by line against your own records for the same period.
4. Reconcile against each line’s net, not against what you charged the customer.
5. If you find a line that should not be in the batch, or a transaction of yours that is missing from it, tell us and quote the batch reference and the transaction reference. That is a real finding.

Cycles

Settlement runs daily by default. Faster cycles are available once your account has a trading history; ask us. Your current delay is shown in Settings → Business → Settlement delay.

When a settlement fails

A failed settlement is usually a problem with the destination account rather than with the money — a closed account, wrong details, a bank rejection. The money has not gone anywhere.

Check Destinations first, then ask us: we can see the rejection reason the bank gave, and you cannot.